Our Victim Support Unit offers a free service to clients and the community. Our trauma-informed professionals offer information and various types of support. A victim’s ordeal can be very complicated and the impact of crime often has a ripple effect over many areas of a person’s life, including physical health, mental health, finances, relationships, work and housing. We pride ourselves on offering an individualised, needs-based approach which addresses the wider needs of those who are seeking support.
Trauma informed services establish safety, trust, choice, collaboration and empowerment. Staff provide accurate information, education and practical strategies to help reduce traumatic reactions and behaviours, and guidance and support when the client wants it.
Many victims may access Victims Services products and consult a psychologist or social worker for counselling and to address mental health issues, with appointments every few weeks. The Victim Support Unit offers a more practical, strategies-and-needs based support that may cover many presenting issues as well as trauma healing, and that support can be accessed when needed.
Staff can assist clients to learn about and work on recovery-orientated principles relating to feelings of guilt, shame, blame, grief and loss, trust, fear, difficulty with concentration and disturbed sleeping patterns. Men, women and children are welcome to attend office appointments or can work with staff via phone or email. Support is tailored to suit the personal need of each client.
If the crime of violence occurred in NSW, counselling and financial assistance is available through the Victims Services. Note: Different crime types have different time periods that you can apply for assistance. Please – Check the rules here
If the crime occurred outside of NSW, please contact the relevant organisation in your state of residence. Crime is a ‘State issue’ so each State Government administer’s its own system. Please see below for more details. You can still seek help from VOCAL if you currently need support.